Customer Service and Contact

Our Customer Service Hours:

Chat & Email Support
Monday-Thursday 8am-3pm PST


Phone: 323-731-6934


If you have a question, check the FAQs for answers regarding orders, shipping, returns and more. 


1) When will I be charged for my order?

Your card will be charged once your order has shipped. A pre-authorization is placed on your card when you submit an order, however the payment is not processed until the order has shipped.

2) How can I track my order?

Track your order by clicking the link found in the shipping confirmation email. All orders below $50 will be shipped using USPS First Class Mail with no tracking number, all others will include a tracking number.

Track with USPS | Track with UPS | Track with FedEx

3) I only received part of my order. What should I do?

In some cases we may not have been able to fulfill your full order due to lack of stock available. You will receive an email from us letting you know as well as a full refund for that product.

4) What is Just Fine Living's return policy?

If you are not satisfied with your order, Just Fine Living products can be returned for a full refund in the amount of the purchase excluding shipping costs.

This is for a lifetime. If you are not satisfied with the items received, contact us and we can get started with your return. 
* Customers are responsible for all shipping expenses on the return of Just Fine Living products*

5) I have a wholesale business and interested in distributing Just Fine Living products?

Thank you in advance for your interest working with Just Fine Living. We offer special discounts on products for wholesale businesses and distributors. Please indicate the name, location and website for your distribution business via email and someone will get back to you shortly.